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PanaStat

PanaStat call management software from Panasonic has advanced call management features to give you the information you need, whether for the whole company, by department or by individual extension. Based on the Windows® interface, PanaStat is easy to use, and offers clear and simple real time information and daily, weekly, monthly or annual reports.

Cutting call costs

With the information at your fingertips, you cannot only identify costly and problem areas, but also manage the calls and allocate resources more cost-effectively.

Locate the most expensive calls Monitor incoming and outgoing call levels Check speed of answering Identify and implement upgrading opportunities before your business suffers or unnecessary costs are incurred. PanaStat Platinum is a call management system that gives you a broad overview of your organisation’s telephony. It’s everything you would expect from a call management system and more. PanaStat offers additional features that provide you with all the help and data you need to stay highly productive.

The unique ‘today’ screen provides real time information to the user, enabling all call activities to be monitored. Incoming, outgoing and unanswered calls are displayed in full colour pie chart format, allowing the user to easily manage key activities. These can be separated into individual departments to make the managing of resources even easier.

You can produce customised reports to show the total ring time, hold time and talk time of users on different calls. In addition, the reports can help you identify when calls were missed due to busy lines and highlight how long it takes for your clients to get through – a useful feature when monitoring the productivity of your sales team

The system’s Virtual Call Centre enables you to turn any group of extensions into a call centre and view live statistics, measuring performance and level of customer service. You can even set targets for your teams to meet. If you have conducted a marketing campaign, the system enables you to see its effectiveness. You can find out where geographically, your potential customers lie, and also see how much interest your campaign generated.

Out of your office or away from your desk? With Web Reporting, you, or anyone you authorise can access reports and data through your web browser. You can also restrict important data so others view only what you want them to see.

PanaStat Platinum is extremely flexible, with no limit to the number of extensions. It also has built-in tutorials that provide step-bystep instructions to ensure you make the most of its potential.

Call management, Call logging, Reporting, Virtual Call Centre, MIS Data, Web Reporting and telephone support on hand PanaStat Platinum has it all.

The package can be supplemented to suit various applications with the addition of options like client access, multi-site installations and an additional years’ unlimited telephone support.

There’s a PanaStat solution to fit all types of company enabling them to track and control communications activity.

For your company, PanaStat Platinum means you can manage your telephone usage for maximum efficiency and minimum cost.

Published on 31st May 2007 , updated on 2nd Jun 2010 .

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