Call Management Systems

Software to manage your Phone Systems

By monitoring and measuring how your Business Telephone System is being used Call Management Software makes sure you get maximum performance and efficiency from every element.

By monitoring and measuring how your Business Telephone System is being used, Call Management Software makes sure you get maximum performance and efficiency from every element.

Specifically it allows you to do the following:

  • Analyse the most expensive calls
  • Monitor the levels of incoming calls
  • Check how quickly calls are being answered
  • Make sure calls aren’t being missed
  • Identify abuse or misuse of the system
  • Ensure sufficient cover is provided at peak times
  • Manage department responsibilities for incoming and outgoing calls
  • View data remotely from a password protected internet or intranet connection

Datec Communications can install and integrate Call Management Software into your new or existing system helping you leverage the true power of modern phone technology.